How Membership Works

Once you’ve registered and selected your membership, the next step is completing your profile — the part where your travel story truly begins.

At 360, no two journeys are ever the same, because no two members are. Whether you find peace in sunrise hikes or prefer long, languid mornings by the pool, your preferences shape everything we do. Maybe your dream getaway revolves around wellness, or maybe it’s all about tennis courts, kids’ clubs, or off-the-grid privacy. The point is: your travels should reflect you — entirely.

Through your personal profile, we invite you to share more than just destinations. Tell us about the details that matter: from dietary needs and flight preferences to favourite hotel brands and meaningful dates. Prefer an aisle seat? Love a Continental breakfast? Want to avoid connecting flights? We’ve thought of it all — and made space for it.

You can also securely store important information like passport details, frequent flyer numbers, and loyalty programmes, all within your 360 profile. The same goes for your fellow passengers, too — each guest is included on your profile, with their own tailored preferences that you can maintain.

By getting to know you properly, we’re able to craft more meaningful experiences and streamline the planning process — making each booking not only seamless, but spot on.

Effortless, intuitive, and entirely in your hands — booking a hotel through your 360 membership is designed to be as seamless as the stay itself.

Whether you’ve chosen our Hotel Collection or Tailor-Made membership, you’ll have instant access to our handpicked portfolio of over 4,000 of the world’s most exceptional hotels. From global icons to hidden boutique gems, every property has been selected for its service, style, and spirit — all available to browse and book directly through your personalised 360 app.

Booking is simple: Open your app and head to the menu, where you’ll find the “Book Hotel” option. From there, you can search for a specific hotel or browse by destination — perfect if you’re looking for inspiration. Just enter your dates, number of guests and rooms, and the app will show you real-time availability for that destination.

Each hotel profile gives you a deeper look — explore photos, room categories, amenities, and all the benefits included in your stay.

Once you’ve found the perfect room or suite, simply review the details, including cancellation terms and your member perks. Confirm your selection, add your passenger details from your saved profile, and complete your booking with just a few taps.

Every week, we curate a fresh selection of exclusive offers — chosen with you in mind. From “Stay 4, Pay 3” escapes and complimentary nights to generous summer savings and added resort credits, these offers are designed to give you more of what you love, with exclusive privileges. Think long weekends in Paris, bonus nights in the Maldives, or family suites with special perks over half-term — all with the seamless 360 experience you’re used to.

To browse the latest, simply tap “Offers of the Week” in your app menu. You’ll find a collection of our handpicked favourites — tailored to your profile and preferences. When something catches your eye, just tap through to explore the full details, including terms, eligible travel dates, and all the benefits you’ll enjoy as a 360 member.

Once you’ve chosen your offer, click through to the hotel profile — the property will already be pre-selected. Just add your travel dates, number of rooms and guests, and tap search.

From there, it’s exactly like booking any other hotel through your 360 app: review the available rooms and suites, check the full list of member-exclusive benefits, confirm your details, and book in just a few taps.

It’s the same effortless booking experience — with exclusive privileges, curated for your next escape.

Not every journey starts with a destination. Sometimes it begins with a feeling — a longing for quiet, space, sun, salt, adventure, or simply something new. That’s where Explore Hotels comes in.

Tap the “Explore Hotels” button in your menu and step into our collection of over 4,000 handpicked luxury properties, spanning more than 100 countries. From boutique boltholes in the Tuscan hills to beachfront escapes in the Maldives, ski lodges, spa sanctuaries, design-forward city stays and legendary Grand Dames — this is where your next trip takes shape.

You can scroll and browse at your own pace, or use the search bar to narrow things down. Looking for something specific? Just type in a keyword. Not just destinations — think “riding”, “spa”, “family-friendly”, “vineyard”, “tennis”, or “eco”. Whether you’re seeking a peaceful retreat, a culinary adventure or somewhere with a fantastic kids’ club, the app will do the hard work for you — surfacing stays that match your style.

Exploration is part of the joy. Whether you’re researching an upcoming trip or dreaming up a future one, you can favourite properties as you go or dive straight into booking when the right one catches your eye.

And when it does? Just click Book, confirm the details, and everything flows from there — effortlessly.

Sometimes it’s not just about where you’re going, but the kind of experience you want to have. Our Explore by Category feature lets you discover hotels tailored to the moments and moods that make your journey uniquely yours.

From the Explore Hotels page, simply click Hotel Category at the top to unlock a carefully curated collection of stays designed around your passions and interests. Whether you crave the thrill of adventure, the calm of a secluded retreat, or the vibrant energy of city life, this tool guides you to hotels that perfectly match your vision.

Once you’ve selected a category, you can refine your search even further by typing keywords into the search bar—whether that’s a particular activity, a style of hotel, or a special amenity—allowing you to pinpoint exactly the experience you’re seeking.

Imagine waking up to the sound of waves on a pristine beach, discovering hidden gems through local immersion, or perfecting your swing at a world-class golf resort. Whatever inspires you, each category opens a gateway to exceptional properties—handpicked for their ability to transform your travel into something truly memorable.

Dive into our collections and find your ideal setting, then book effortlessly through the app.